Standard Islami Bank PLC. Merchant App
Privacy Policy This Privacy Policy explains how Standard Islami Bank PLC. collects, uses, stores, shares, and protects Merchant information while providing services through the Standard Islami Bank PLC. Merchant App.
By logging in with the registered mobile number and PIN, or by using the Merchant App, the Merchant confirms that they have read, understood, and agreed to this Privacy Policy.
- Information Collection
Standard Islami Bank PLC. may collect Merchant information during registration, login, QR payment acceptance, transaction processing, settlement, reporting, support, verification, and service management. The information collected may include:
- Business name
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- Owner or authorized person details
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- Registered mobile number
- Email address
- Business address
- Bank account details
- Merchant ID
- QR informatio
- Documents
- Other service-related information
Standard Islami Bank PLC. may collect transaction data, merchant balance, settlement information, refund, reversal, chargeback, dispute records, app usage records, and related service information.
Standard Islami Bank PLC. may also collect device information, login activity, IP address, access time, app activity, technical logs, usage information, and other system-related records for security and service operation purposes.
- Use of Merchant Information
Merchant information may be used for:
App operation
Payment acceptance
QR services
Transaction processing
Settlement
Reconciliation
Refunds
Reversals
Chargebacks
Dispute handling
Reporting
Customer and merchant support
Merchant information may also be used for:
KYC
Due diligence
Fraud prevention
Risk assessment
Transaction monitoring
Audit
Regulatory reporting
Compliance with applicable laws and Bangladesh Bank guidelines
- Communication
Standard Islami Bank PLC. may use the Merchant's registered mobile number, email, SMS, app notification, IVR call, agent call, or other approved channels for:
Service-related communication
Verification
Alerts
Notices
Instructions
Other relevant service communications
- Accuracy of Merchant Information
The Merchant is responsible for providing accurate, complete, valid, and updated information.
Any change in business, ownership, contact information, bank account, license, or other important information must be informed to Standard Islami Bank PLC. or the concerned support team.
- Information Security
Standard Islami Bank PLC. will take reasonable technical, administrative, and operational security measures to protect Merchant information from:
Unauthorized access
Misuse
Loss
Disclosure
Alteration
Destruction
The Merchant is responsible for keeping the registered mobile number, PIN, device, OTP, password, and login credentials secure and confidential.
Any activity performed using the Merchant's credentials may be treated as authorized by the Merchant.
- Fraud Prevention and Monitoring
Standard Islami Bank PLC. may use Merchant information and transaction records to detect, prevent, investigate, and report suspicious, fraudulent, unauthorized, illegal, or non-compliant activities.
- Sharing of Merchant Information
Standard Islami Bank PLC. may share necessary Merchant information with:
Bangladesh Bank
Regulators
Law enforcement agencies
Courts
Auditors
Payment networks
Acquiring banks
Payment service providers
Technology partners
Other competent authorities
Such sharing may occur where required for service operation, compliance, audit, risk management, dispute handling, or legal obligations.
Standard Islami Bank PLC. may also share necessary Merchant information with authorized service providers and technology partners for providing, maintaining, processing, verifying, supporting, or improving the Merchant App and related payment services.
- Third-Party Payment Channels and Services
Where any third-party payment channel, wallet, payment service provider, or value-added service is enabled, necessary Merchant information may be shared with the relevant authorized service provider for:
Onboarding
Transaction processing
Settlement
Compliance
Reporting
Support
Standard Islami Bank PLC. will keep Merchant information confidential and will not disclose it to unauthorized persons or organizations unless disclosure is required for legal, regulatory, operational, audit, risk management, dispute handling, or service-related purposes.
- Data Retention
Standard Islami Bank PLC. may retain Merchant information, documents, transaction records, activity logs, and related data for as long as required for:
Service operation
Audit
Legal compliance
Dispute resolution
Fraud prevention
Regulatory reporting
Record-keeping purposes
- Data Storage
Merchant information may be stored in secured systems, databases, servers, cloud platforms, or approved technology platforms used for Merchant App operation and related banking or payment services.
- Correction and Update of Information
The Merchant may request correction or update of incorrect or outdated information through the approved communication channel, subject to verification and Standard Islami Bank PLC.'s applicable policies.
- Restriction, Suspension, or Termination
Standard Islami Bank PLC. may restrict, suspend, or terminate access to the Merchant App or related services if any of the following is identified:
Data mismatch
Suspicious activity
Incomplete information
Security issues
Non-cooperation
Legal concerns
Regulatory risks
Policy violations
- Third-Party Systems and Platforms
The Merchant App may include integration with authorized third-party systems, payment channels, or technology service providers.
Standard Islami Bank PLC. shall not be responsible for the privacy practices, delay, disruption, failure, or actions of unauthorized third-party platforms.
- Changes to This Privacy Policy
Standard Islami Bank PLC. may update, revise, or change this Privacy Policy from time to time.
The updated version may be published through:
The Merchant App
Website
SMS
Notice
Any other approved communication channel
Continued use of the Merchant App or related services after any update shall mean that the Merchant accepts the revised Privacy Policy.
- Merchant Confirmation and Consent
By using the Merchant App, the Merchant confirms that all provided information is true, valid, and updated, and agrees that Standard Islami Bank PLC. may collect, use, verify, store, process, retain, and share Merchant information as described in this Privacy Policy.
- Governing Terms and Regulations
This Privacy Policy shall be read together with:
The Merchant App Terms and Conditions
Applicable laws
Bangladesh Bank guidelines
Payment channel rules
Instructions issued by Standard Islami Bank PLC.